There are 26 Steps programmes for both supervisor and line manager level and for blue-collar and white-collar roles. As an example, the weekly topics for the supervisor level 26 Steps programme cover: Your role as a manager, Keeping legal, healthy and safe, Your management portfolio, Dress and speech, Company values, Problem solving, Money and fraud, Holidays, sickness and other absence, Management techniques, Using your manager, Building relationships, Appraisal and disciplinary actions, Statistics and reporting, Feedback and informal review, Empowerment and delegation, Objective setting, Planning, Serving customers, Creating personal impact, Team meetings, Getting people to listen, Managing conflict, Motivating and understanding people, Developing colleagues, Using technology.
