How to Design Learning That People Can Actually Apply on the Job - A Conversation with Paul Matthews by Nihal Salah
Before we dive into talking about how to design learning that your people can actually apply (learning transfer), I’ve got a riddle for you:
You take your car to your local mechanics because it’s been stalling.
There’s a new mechanic named Mike. He’s a nice fella.
He asks you what the trouble is with your car and you explain the situation. He has a quick look under the hood and tells you he needs to change a part. Mike reassures you it shouldn’t take too long and he pops to the storage room to get the part.
Mike comes back with a look of disappointment on his face. Turns out they don’t have the part in stock and will need to order it. It should arrive by tomorrow.
Here’s a question for you: is Mike a competent mechanic? Do you think we ought to send Mike for some sort of training?
Before worrying about learning transfer, make sure you need learning in the first place.