What didn’t you expect?

You have delivered an element of your programme. Now what?

Before you move on, look back. What surprised you? What happened that you didn’t expect?

Of all the things that happened, most, I hope, were planned for and expected.

It is the outliers that often give you rich information.

What caused the unexpected?

How might each of the identified causes relate to future situations?

What needs to be done?

Who is going to do it?

How and where do you need to record these insights to ensure you don’t get that surprise again?