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Free guide

Capability at Work: What stops people being capable

Capability is a slippery concept. It’s also one that many organisations don’t focus on. Yet capability actually comes down to a simple question: can the worker do the task at the point of work? Find out how to decide what you need to do to turn incapability into capability.

This Guide gives you a model of capability, and a way to use that model to drill down into the true causes that contribute to an employee being unable to adequately respond to the task they are asked to do.

The performance puzzle

How to find out where to start

Non-performance

Think about it this way – wherever there is poor performance, it is simply because someone is not capable of doing what needs to be done.

Find barriers

Something is stopping them doing the job in front of them, and you need to identify the barriers so you can fix them.

Diagnose

Gives you a model of capability, and a way to use that model to drill down into the true causes of poor performance.

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Capability at Work: What stops people being capable

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