Capability at Work: What stops people being capable
Capability is a slippery concept. It’s also one that many organisations don’t focus on. Yet capability actually comes down to a simple question: can the worker do the task at the point of work? Find out how to decide what you need to do to turn incapability into capability.
This Guide gives you a model of capability, and a way to use that model to drill down into the true causes that contribute to an employee being unable to adequately respond to the task they are asked to do.
The performance puzzle
How to find out where to start
Think about it this way – wherever there is poor performance, it is simply because someone is not capable of doing what needs to be done.
Something is stopping them doing the job in front of them, and you need to identify the barriers so you can fix them.
Gives you a model of capability, and a way to use that model to drill down into the true causes of poor performance.